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PrintOptimizing operational efficiency - Maintaining customer satisfaction
As the leading 3G service provider in the Finnish market, Elisa wanted to address an increasing number of customer calls that were also becoming more demanding in nature. Nokia Siemens Networks NetAct™ Traffica has provided Elisa’s call center with the tools to serve several organizational teams for better OPEX efficiency, higher customer satisfaction, and call center employee motivation.
"The benefits have been remarkable because the system helps us trace the customer problem straight to either the network or the customer’s device. This helps us avoid unnecessary configuration checks and lets us focus on the correct area from the start.”
Traffica user, Elisa<