Customer Experience Management Products

Customer experience matters more than ever. Over 80% of communications services providers (CSPs) named “improved customer experience” as their top priority in the Nokia Siemens Networks 2010 Business Evolution Study. To enable CSPs to work towards this priority, Nokia Siemens Networks has a wide Customer Experience Management offering that brings together pre-integrated software and related professional services across the network, IT and the entire customer lifecycle.

Our capabilities consist of products (our own and best-of-breed third party) and services (including business and process consulting, systems integration, customization and optimization).

See how Nokia Siemens Networks helps you make it special when it matters most for your customers.

What can Nokia Siemens Networks offer?

Some examples from our Customer Experience Management product portfolio below.

One-NDS
It unifies fragmented data into a single logical database for one or multiple applications, creating a unified view of subscriber profile information.

Serve atOnce Device Manager
Find out how to manage your customers’ devices and enable automated configuration and smooth service uptake with Serve atOnce Device Manager.

Serve atOnce Intelligence
Gather information on customer experience for each customer or customer segment to analyze, profile and segment your customers. With this information, you can drive improved customer service, develop new tariffs and track the success of your current offers and tariffs. Find out more about your customers

Serve atOnce Traffica
Analyzing subscriber behavior is the only sure way to understand how your customers are experiencing communications services. You can trust Serve atOnce Traffica to put you in the picture and help you deliver the excellent all-round experience they’re looking for.

Charge@once
Obtain vital information about your customers to help improve their customer experience. With our business analytics software package, you can identify and capitalize on new business opportunities based on key insights into your customers’ behavior. Make the most of your customer insight.

The CEM products are key components of solutions such as Customer Care Automation, Device Management, and Subscriber Data Management, which also include professional services.

Customer Care Automation
Increase customer satisfaction and cut OPEX with an automated care solution that vastly reduces the time it takes to solve customer problems

Device Management
Provide easy-to-use data services across a range of devices while reducing OPEX through lower marketing and customer support costs.

Subscriber Data Management
Turn your subscriber data into valuable business insight by consolidating it into a unified solution.

Why Nokia Siemens Networks?

We are #1 in subscriber data management with over 140 customers serving 2.7bn subscribers. We are also a leader in device management with over 70 customers.

Over 280 customers have selected our various insight and experience solutions.

Contact us to find out how our CEM products can improve your customer loyalty and profitability